Why Does SFTP Connection Fail?

If you're experiencing an SFTP connection failure, check the below points: 

1. Make sure the SFTP credentials you're entering for accuracy are right. You can find these credentials on your 10Web dashboard under Services > Credentials.
2. We use a custom port for SFTP access. We don’t use the default SFTP port 21 and 22. Therefore, ensure you are using the port copied from Hosting Services > Credentials.
3. Make sure you are using SFTP protocol instead of the FTP. For these cases you will see the error message: “Cannot establish FTP connection to an SFTP server. Please select the proper protocol”. 

In case you are still facing issues, contact our support team for review.