The domain name you’re trying to connect to your website is already added to 10Web Dashboard. Here’s where you can check for it:
- Live environment of your site: Please ensure that you haven’t already used the domain for another website of yours.
- Staging environment of your site: At 10Web, each hosted site receives two environments: live and staging. Please ensure that you haven’t already used the domain in the staging environment.
- Another 10Web account/dashboard: You may have previously used the domain on another 10Web account. Please check any other 10Web accounts you might have created before.
If you need assistance locating the domain after going through these steps or cannot recall any alternative accounts, please contact us for further help.