How Do I Fix a 403 Forbidden Error?

Wondering how to fix a 403 forbidden error? It's usually due to a missing index.php file. Here's how you can resolve it:

Creating a new index.php file in FileZilla

1. You can directly access the Filezila FTP client website using this link: https://filezilla-project.org/. Use an FTP client like FileZilla to access your website files.
2. Navigate to the folder /home/wplive/web/wp-live.
3. Verify that the index.php file is there.
4. If it’s not there, create a new index.php file by right-clicking in the list of files and selecting Create new file.
5. Right click the new index.php file and select View/Edit to open it in a text editor (If the file doesn't open automatically, use the pop-up prompt and select notepad.exe from C:\Windows\System32 to open it.)
6. Copy and paste the following code snippet in index.php.
   

   <?php
   /**
    * Front to the WordPress application. This file doesn't do anything, but loads
    * wp-blog-header.php which does and tells WordPress to load the theme.
    *
    * @package WordPress
    */
   
   /**
    * Tells WordPress to load the WordPress theme and output it.
    *
    * @var bool
    */
   define( 'WP_USE_THEMES', true );
   
   /** Loads the WordPress Environment and Template */
   require __DIR__ . '/wp-blog-header.php';

7. Save, and close the text editor.

Creating and uploading index.php from your computer

If you're having trouble creating a new index.php file in FileZilla, try creating the file locally, then upload it to /home/wplive/web/wp-live. Here's how to do that in Windows:

1. Open a File Explorer window and use the right click menu to create a new text file.
2. Double click the new text file to open it in Notepad.
3. Add the code snippet above.
4. Save and exit the text editor.
5. Using FileZilla, upload the new file by dragging it from the File Explorer window to the /home/wplive/web/wp-live folder.
6. Right-click on the new file in FileZilla and rename it to index.php. 

If index.php already exists

If the index.php file is already present, please contact customer care for help.