Managing Orders on 10Web Dashboard

Upon accessing the Order section, you will find columns labeled Order Number, Date, Customer, Price, Transaction ID, Payment Status, and Order Status, which collectively present a complete overview of your orders.

These updates are made to enhance your experience by providing more transparency and control over transactions.

1. Order Number: This column is crucial for tracking and managing orders. It is frequently referenced in customer communications and internal tracking processes.
2. Date: This column records the date the order was placed.
3. Customer: This section identifies the customer who placed the order.
4. Price: This column displays the total payment made for the order, including the cost of items and any additional charges such as shipping and taxes.
5. Transaction ID: This section tracks the payment transaction linked to the order, which is essential for resolving payment disputes and efficiently verifying transaction details.
6. Payment Status: This column shows the current payment status, with possible values including Paid, Pending, Failed, On Hold, Canceled, Refunded, and Partially Refunded.
7. Order Status: This column indicates the order's current stage in the fulfillment process, aiding both customers and businesses in monitoring the order’s progress from placement to delivery. You can easily change the status manually for each order.

Missed transaction ID

If a transaction ID is missing for some orders, there could be several reasons behind this:

1. Payment Processing: The transaction ID may not be generated until the payment is fully processed. If the payment is still pending or if there were issues in processing the payment, the transaction ID might not appear until these issues are resolved.
2. Order Type: The orders that do not go through a 10Web Payment method, but are processed using other payment methods, wouldn't have a transaction ID mentioned on 10Web Dashboard.
3. Refunds or Cancellations: If an order was canceled or refunded before the payment was processed, there may not be a transaction ID associated with it.

Managing an individual order

To manage an order, simply click on the order itself. This action will take you to a detailed order management page. On this page, you'll find essential information such as the order date, quantity, transaction ID, order status, and a payment summary that includes the subtotal, discounts applied, shipping costs, and the total amount. Below this information, there is a list of products included in the order.

If you need to issue a refund for an order, look for the Refund button located in the top right corner of the page. Clicking this button will direct you to the WordPress admin area, where you can proceed with processing the refund.