10Web Payments, the newest addition to our Ecommerce suite, empowers you to seamlessly integrate payment systems within your dashboard and effortlessly charge your customers. Below, we'll guide you through the setup process and provide essential details regarding transaction fees and supported regions.
Before you start
- Location: Currently, 10Web Payments is available exclusively in the United States and Canada. However, we're working diligently to expand to additional regions, including Australia, the United Kingdom, and many more countries.
- Subscription Plan: Please, make sure you have an Ecommerce or Agency Platform subscription coupled with an active WooCommerce plugin, to access 10Web Payments.
- Limitations: Please note that the functionality is not supported for multisites.
If you meet all the requirements, go ahead and set up your payment within our platform. Each website can host two payment accounts: one for testing purposes and another for live transactions.
Note:
The same merchant account can't be used across multiple websites simultaneously.
Transaction Fees
Transaction fees are different depending on the country and card type:
For US Merchants
Standard Card Rates: 2.9% + 30¢ per order
Online premium card rates: 3.4% + 30¢ per order
Note:
In addition to the transaction fee, you will be charged a monthly fee of $12.50, which covers costs such as PCI compliance and Merchant of Record fees. Transactions with American Express cards incur an additional 0.5% fee. Additional fees may also apply for transactions with non-U.S. cards.
For Canadian Merchants
Standard card rates: 3.2% + 30¢ per order
Online premium card rates: 3.5% + 30¢ per order
Note:
In addition to the transaction fee, you will be charged a monthly fee of $15, which covers costs such as PCI compliance and Merchant of Record fees.
Maintain active 10Web subscription for Seamless 10Web Payments
Case 1: Account Cancellation
If your 10Web account expires, your merchant account will remain active for one additional month, aligned with the retention period for your website. You can renew the merchant account during this period. After this period, if the website is deleted and the subscription expires, your payment account status will be updated to Suspended.
If you wish to reactivate your 10Web Payments account after it is suspended, please contact customer support for assistance.
Case 2: Failed Subscription Payment
If a payment for your 10Web subscription fails, you will receive an email notification detailing the failed transaction. This email will also warn that a lapsed subscription will result in loss of access to 10Web Payments. Prompt resolution of payment issues is recommended to maintain uninterrupted service.
What’s next
Now that you are familiar with the 10Web Payments method, the next step is to get everything set up so you can start using it. To guide you through this process, please read our detailed article, Setting up 10Web Payments.