What happens if I fail to upgrade my plan before the free trial ends?
If you don't upgrade before the free trial ends, your website will be deleted after the trial expires. However, there is room for recovering your website once you upgrade.
How can I cancel my 10Web subscription?
While we would love for you to stay, we understand if you've decided that 10Web isn't the right fit for you. To cancel your subscription, please follow these steps:
- Click the workspace dropdown menu at the top left of your dashboard.
- Click Subscription Plans.
- You will be redirected to the subscription page, where you can view the details of your current plan.
- To terminate your subscription, click the Click Here button located at the bottom of the page.
- Choose the reason for cancellation and click Submit & Cancel.
Please, note that only the Workspace Owner has access to cancel the subscription.
What happens when I upgrade my plan mid-term?
If you upgrade to a higher plan mid-term, the remaining balance from your current plan will be applied as credit towards your upgraded subscription and you will only need to pay the difference between your original plan and the plan you’re upgrading to.
Why can’t I delete my account?
There are different deletion flows for free and paid accounts - please make sure your account fulfills the following requirements prior to deleting.
Deleting your account will permanently erase all data linked to it. This action is irreversible.
To delete an account during the free trial:
- Log in to your 10Web account
- Remove all websites and invited users from your workspace.
- Click on your gravatar located in the top right corner of the page
- Then, select Login info & security
- Look for the Delete your account card and click Delete Account
- A pop-up will appear asking you to confirm your account deletion.
- To confirm, enter your account password and click Delete
To delete a paid account
- Log in to your 10Web account
- Cancel your subscription and
- Remove all websites and invited users from your workspace.
- Once done, please contact our support team and request account deletion
What should I do if the "Activate Subscription" button is missing from the dashboard?
If the Activate Subscription button is missing, it means that PayPal was your primary payment method, which is no longer supported. Adding a new payment method, such as a credit card, should resolve this issue. For detailed information, please see Supported Payment Methods.
I cannot reset my password. What should I do?
There are several scenarios where password reset may not work as expected:
Haven't received a password reset email:
- Ensure that you are checking the email associated with your 10Web account, check your spam or junk folders - If found there, move it to your inbox and mark it as important for future emails.
- If you still haven’t received the email, try resetting your password again.
- Should all previous troubleshooting steps fail, please contact customer support.
No access to the email associated with my 10Web account: To reset your 10Web account password, you need access to the email associated with your account. If you’ve lost access to that email, please contact customer support.
What should I do if the coupon code didn't apply?
Try entering the code again. If you’ve entered the coupon code correctly in the designated field and it still doesn’t apply, please contact support.