Why Can’t I Delete My Account?

There are different deletion flows for free and paid accounts - please make sure your account fulfills the following requirements prior to deleting.

To delete an account during the free trial:

1. Log in to your 10Web account
2. Remove all websites and invited users from your workspace.
3. Click on your gravatar located in the top right corner of the page
4. Then, select Login Info & security
5. Look for the Delete your account card and click Delete Account
6. A pop-up will appear asking you to confirm your account deletion.
7. To confirm, enter your account password and click Delete

To delete a paid account

1. Log in to your 10Web account
2. Cancel your subscription and 
3. Remove all websites and invited users from your workspace.
4. Once done, please contact our support team and request account deletion