How to Get Support at 10Web

Getting the right help at the right time is key when hosting your website with 10Web. We offer several support channels tailored to your plan level, so you can get expert assistance quickly—whether you're troubleshooting an issue or just need guidance.

Available support channels

10Web provides multiple support options depending on your subscription type. Below is a breakdown of each channel and how to use it.

Live chat support

Live chat is the fastest way to connect with 10Web’s support team in real time.

Who can use it:

Available 24/7 for users on an upgraded plan or within a trial period
Not available for users on the free plan

Note:

If no agent is available right away, your message will be logged, and someone will follow up as soon as possible.

Important:

Always include your account email, website URL, and a short summary of your issue in your message.This helps the support team respond quickly and accurately.

Email support

Email support is available to all users, including those on free and paid plans.

To get help via email:

Send your request to support@10web.io address
Expect a reply within 24 hours

Help Center

The 10Web Help Center is open 24/7 and includes a wide range of resources:

Step-by-step setup guides
Troubleshooting solutions
Feature documentation and FAQs

Visit the 10Web Help Center to find answers and learn more.

Slack support for Agency users

If you’re on an AI Ultimate, Agency or Dedicated subscription, you get access to a dedicated Slack support channel for priority assistance.

To activate Slack support:

Upgrade to a 10Web AI Ultimate, Agency or Dedicated plan
Contact the support team to request access
You’ll receive a Slack invitation within 24 hours.

This is the fastest way for agency teams to get technical help directly from the 10Web support staff.

Phone support availability