When you try to make a payment on 10Web and it fails, it’s usually due to restrictions or settings on your card or bank account. This guide outlines the most common reasons for payment issues and what you can do to resolve them.
Common reasons payments fail
Here are the typical error messages you might see and what they mean:
- Your card was declined
This is a general message from your bank indicating that the transaction was blocked due to reasons such as card restrictions, suspected fraud, or blocked international or online payments. - Can not do a payment
This message typically indicates insufficient funds. The transaction was rejected because your card doesn’t have enough balance to cover the charge. - Payment failed
This happens when your card requires additional verification (such as 3D Secure), but the verification was cancelled or not completed. The payment is automatically declined if this step is not followed through. - Your card has expired
The card used is no longer valid. Try another card or update your payment details. - Your card's security code is incorrect
The CVC code entered is wrong. Check the three-digit (or four-digit for AmEx) code on your card and re-enter it. - An error occurred while processing your card. Try again in a little bit
A temporary issue occurred with your card network or bank. Try again later or with a different card. - Your card number is invalid
The number doesn’t match any known card format or was entered incorrectly. - Your card was declined for making repeated attempts too frequently or exceeding its amount limit
The card was used too many times in a short period or hit the bank’s spending threshold. - This card is already in use. Please use a different card
You can only use the same card to activate a 1-week free trial once every 7 days. This means the card has already been used on another account for a trial within the past week.
Solution: Please wait 7 days or use a different card.
What you should do
- Check your card details
Make sure the card number, expiration date, and CVC are entered correctly. - Try a different card or payment method
Sometimes, just using another card works. - Contact your bank
Ask your bank to:- Confirm the card is authorized for online and international transactions.
- Check if there’s a block or fraud alert.
- Ensure 3D Secure is supported and functioning on their end.
- Retry the payment
After confirming everything with your bank, try the payment again.
Important:
If your card is declined multiple times, your bank may temporarily block further attempts. Always contact them before trying again.
When to contact 10Web Support
If:
- You've confirmed with your bank that everything is in order
- You've tried different cards
- You still can’t complete the payment
If you've confirmed all card details and spoken with your bank, but the payment still won’t go through, contact the 10Web support team. Include a screenshot or a short explanation of the error you're getting. We’ll help you from there.