Two factor authentication (2FA) enables a double layer of security when logging into your accounts. In case your user name and password have been compromised, your account can’t be broken into unless the unique code generated by the app is entered.
Before you begin
You should download the Google Authenticator app for android or ios before enabling Google 2FA.
Quick tip:
If you are logged in, get there faster.
Enabling Google 2FA
- Log into your 10Web account
- Click on your avatar located at the right top corner of the screen
- Click on Login Info & Security
- In the Google two-factor authentication section, click on Enable
- Scan the code or enter the provided key into your app
- Enter the unique authentication code generated by the app into the field
- Click Enable
- Copy and save your recovery codes
Important:
Recovery codes will be used to log into your account in case you have lost your phone or have deleted the app. Each recovery code can only be used once.
Note:
After 2FA has been enabled, you will be prompted to fill in the 6 digit code generated by the authentication app upon signing into your 10Web account.
Disabling 2FA
To disable 2FA on your account:
- Log into your 10Web account
- Click on your avatar located at the right top corner of the screen
- Click on Login Info & Security
- In the Google two-factor authentication section, click on Disable.
- Enter the unique code generated by the authentication app
- Click Disable.
Note:
If for any reason your authentication app is not functioning, click the bottom box to enter a recovery code.
Important:
If you have lost your phone, have a new phone, and/or cannot access your recovery codes and you are the workspace owner, please contact our Customer Care team for assistance.