Your website may have been assigned a 10Web subdomain when you first created the website or before you pointed your domain name. For example, the website’s address may have ended with .10web.site or .10web.cloud.
If you have pointed your domain to 10Web and made your domain the primary domain hosted at 10Web, but it still redirects to a .10web subdomain, try the following steps:
- From your 10Web dashboard, click Manage on the website experiencing issues.
- Go to Hosting Services > Domains.
- Under Additional Domains, click Make Primary on the 10Web subdomain.
- Click Confirm.
- Now your domain name appears under Additional Domains. Click Make Primary to make it the primary domain again.
- Click Confirm.