As WordPress users, we all know it has benefits and issues. WordPress is a fairly easy way to build a website and manage content while having minimum programming knowledge. It comes with lots of free resources to help and guide you; however, not all of the resources in WP, such as plugins and themes, are compatible with the platform.
This is where the “This site is experiencing technical difficulties,” or “There has been a critical error on your site,” come in. These two messages, or errors, are called Fatal Errors. This means your site is down, for everyone, including you.
Most of the time fatal errors occur because of plugin or theme incompatibility. If you get this error, please check your site admin email for instructions. If your website is not hosted at 10Web, please contact your hosting provider.
If your website is hosted at 10Web
Log into your 10Web dashboard and click on the site with the error. Under Hosting Services, click on Logs.
Search through your error logs for errors starting with: PHP Fatal Error. Locate the theme or plugin name in the path. They should look like this:
- wp-content/plugins/[plugin name]
- wp-content/themes/[theme name]
Once you have identified the plugin or theme, log into your FTP client such as FileZilla, and rename the plugin or theme folder in order to deactivate it.
To log into your FTP client, use the SFTP credentials in your 10Web Dashboard located under Hosting Services > Credentials.
Contact the plugin or theme support and report the php error.