We consider a full refund in these cases:

1. You’ve purchased a particular product by mistake and haven’t installed it yet.

2. You’ve found a bug, contacted 10Web Customer Care, and we were unable to solve the issue within a reasonable timeframe.

3. You have a recurring subscription and our billing system has automatically charged you, even though you haven’t even installed the product after your initial subscription period.

4. If you upgrade to a higher level subscription within one month of initial purchase, we refund the previous version.