10Web Refund Policy

We consider a full refund in these cases:

You’ve purchased a particular product by mistake and haven’t installed it yet.
You’ve found a bug, contacted 10Web Customer Care, and we were unable to solve the issue within a reasonable timeframe.
You have a recurring subscription and our billing system has automatically charged you, even though you haven’t even installed the product after your initial subscription period.
If you upgrade to a higher level subscription within one month of initial purchase, we refund the previous version.

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