At 10Web, your satisfaction is our priority. We strive to provide you with exceptional digital services, and a fair and transparent policy for managing your subscriptions.
However, it is important to highlight that 10Web does not offer refunds. Here's why:
1. Free 7-Day Trial: We provide a 7-day free trial to help you evaluate our services without any charges. You can freely cancel your subscription during this trial period from your subscription plan page.
Important:
Please note that if you enable/disable any paid plan features during your free trial (e.g. disabling "Site Lock"), your trial will end immediately, you will be upgraded to the paid plan, and payments will be charged accordingly.
2. Pre-Charge Notifications: To maintain transparency, we send an email 24 hours prior to the first payment, giving you the opportunity to review your subscription status and decide whether to continue or not.
Our comprehensive Terms of Service provides all necessary information regarding our services and payment structures. We encourage you to read it to fully understand our processes.