10Web offers a 3-day free trial so you can explore the platform before purchasing a subscription. All paid plans are covered by a 30-day money-back guarantee, allowing you to request a refund within 30 days of your purchase.
This article explains how the free trial works, the conditions of the money-back guarantee, and how to request a refund.
Try 10Web for free
You can start with a 3-day free trial to explore 10Web and test its features before upgrading to a paid plan.
If you do not upgrade during the trial, your trial will expire automatically, and your website will be deleted.
30-day money-back guarantee
All 10Web paid plans are covered by a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a refund within 30 days of the purchase date.
The following conditions apply:
- Refund period: You can request a refund within 30 days of purchasing any paid plan.
- Free domain: If you claim a free domain during the 30-day money-back guarantee period and request a refund, the domain price will be deducted from the refund.
- After 30 days: Refunds are not available after the 30-day money-back guarantee period has ended.
- Cancellation: Canceling your subscription prevents future renewals but does not automatically initiate a refund. You must submit a separate refund request.
How to request a refund
To request a refund, send an email to 10Web Customer Care from the account owner's email address associated with your 10Web account.
Include your account details and state that you would like to request a refund. Make sure to submit your request within 30 days of your purchase to qualify for the money-back guarantee.
Our comprehensive Terms of Service provides all necessary information regarding our services and payment structures. We encourage you to read it to fully understand our processes.