The wide variety of hosting providers out there that you can choose from is just great on one hand, since it gives you freedom to choose the one option that suits your needs and budget. One the other hand however, it’s associated with certain kinds of risk, one of those being compatibility issues with different plugins and services.
Speaking of Photo Gallery plugin by 10Web - as great as the plugin itself might be, there’s no guarantee that it will faultlessly function with any hosting. It perfectly works with 10Web managed hosting on top of Google Cloud. However, if you’re using another hosting provider, depending on the PHP versions, HTTPS support, MySQL version, etc. of your hosting, there are chances you encounter some problems with the plugin.
Let’s talk about a few common issues that might arise out of the incompatibility of your hosting with this plugin and let’s discuss the fixes for each case.
Images Upload Issues
One of the most common problems you might have is the inability of uploading images to the Photo Gallery plugin. This is a very typical problem many users might face.
The good news is the problem is easily fixable (at least in most cases). Here are a few possible reasons of why this could happen and how to fix it:
- One reason for such a problem could be certain size restrictions and limitations by your hosting.
In order to fix the problem try increasing the values of max_upload_size, post_max_size and max_execution_time variables. Make sure the first two, which represent the upload and post limits respectively, are at least 30 MB.
- Other possible reason for such a problem could be bound in the 755 permissions.
Make sure that the photo-gallery folder of your Wordpress upload directory has 755 permissions set on. For your information, the higher the permissions are set - the less supportive your web host is, which basically means you’re under the threat of hacker attacks. Ever going higher than 777 should be avoided by all and every means.
Image scaled version creation issues
As you probably already know, when uploading a picture to your Photo Gallery plugin, apart from the original version of the image, 2 distinct scaled versions of the same image are automatically generated.
Another quite common problem you’re running the risk of lays in this very creation process of those scaled versions of your images. This basically means there’s a possibility the scaled versions of the images can’t be generated.
- Since the PHP GD2 library is responsible for creating the scaled versions of the images, most probably the problem is that the library is turned off.
So just go to your hosting dashboard and turn the library on.
In case you encounter any other problems or the resolution methods mentioned above didn’t work in your case, do not worry. Just reach out to our 24/7 Customer Care team specialists and communicate the problem to them. They’re most surely going to help you out.