When faced with complicated or complex issues, our technical support team will have greater success in helping you resolve these issues if they have administrative access to your 10Web dashboard. The 10Web care team aims to take minimum action to reach maximum results.
What you give access to
By enabling access to your dashboard and websites, you give our technical support team a 7-day temporary administrative access to your 10Web and WordPress dashboards including access to the workspaces you have access to with their current permissions. Prior to taking actions that may affect the user experience of your website, you will be notified.
10Web technical support team members go through extensive security and privacy training. Those authorized to access client dashboards have signed confidentiality agreements. During the time that we have access to your dashboard, your data will be safe and will not be deleted. No extra steps will be taken without consultation and approval from you. Prior to taking actions that may affect the user experience of your website, you will be notified..
How to grant access
To enable access to your 10Web dashboard:
If you are logged in, get there faster.
- Log into your 10Web account
- Click on your avatar located at the right top corner of the page
- Click on Login Info & Security
- Navigate to Grant 10Web Temporary Access For 7 Days section and enable the toggle
You can disable access at any point before the 7 days have expired.