When using the backup service, you may face the following two issues:
- Enabling backup service from 10Web dashboard doesn’t work.
- When backing up the files, the progress has stuck.
These issues can occur because of one of these two reasons:
- REST API is closed
In order to check if WordPress REST API works, go to:
https://example.com/?rest_route=/
where example.com is your website URL. If you see JSON output (bunch of text on a white page) without error messages, it works!
REST API may be blocked by some security plugins/3rd-party security services or by hosting service providers, hence you should either deactivate the security plugin/service and check the actions again or contact your hosting service provider to fix the issue.
- All actions of services fail because 10Web services’ actions have been blocked by a security plugin/3rd-party security service or by your hosting service provider.
In order to check it, navigate to https://reqbin.com/req/c-tv8emm8r, and check the following two links:
curl https://yourdomain.com/?rest_route=/tenweb/v1/get_check
curl -X POST https://yourdomain.com/?rest_route=/tenweb/v1/post_check
where yourdomain.com is your website URL.
If you get {“code”:“ok”} then everything is ok.
If you get anything different, then you should either deactivate your security plugin/service and check the actions again or contact your hosting service provider to fix the issue.
If in any case our services’ IP addresses have been blocked, please contact your hosting service provider and ask them to whitelist the IP addresses.