If you have generated or added a custom SSL certificate for your website but when opening the website on a browser you see the website link with https:// with a “Your connection is not private” message. This issue can occur in two cases:
- If you have not generated or added an SSL certificate yet and it shows website with https:// from network cache.
- If you have tried to generate an SSL certificate but it failed. Most probably you are trying to generate an SSL certificate before the domain has been resolved on our hosting (i.e. not pointed yet to our IP address).
In this case you should wait for the domain to be resolved first. When the domain has been resolved, just navigate to 10Web Dashboard, click on Manage button for the website you have faced an issue with. Navigate to Hosting services -> Tools and either Generate a new SSL certificate (if SSL certificate is not added) or remove an existing one and generate the SSL certificate again.