We would love for you to remain a 10Web subscriber, especially if there’s anything we can do to help you get the most from our plugins and platform features. Our customer care team is available 24/7 to help with any issues you may have. We are always happy to assist with any questions or concerns.
Your feedback is important to us so that we can continue to improve our platform’s customer experience. You can send us your feedback or suggestions any time by submitting your idea or by contacting us directly.
Note:
Only Workspace owners can cancel or request to downgrade a plugin subscription plan.
Canceling your plugin subscription
Quick tip:
You can cancel your plugin or plugin bundle subscription from Subscription Plan in your Workspace Settings.
To cancel your plugin subscription:
- Log in to your 10Web dashboard
- Click the Workspace menu on the page’s top left
- Select Subscription Plan
- Click the Cancel Subscription link located below your plan details.
Plugins and plugin bundles can be purchased just once for lifetime use, or you can sign up for a recurring subscription so that you can access new features, updates, and premium support.
If you cancel your subscription, the recurring payments stop, but you can continue to use your subscription’s features and services until the end of the current billing period.
After your subscription ends, you still have access to the plugin or plugins included in the bundle that you purchased, but you will lose access to:
- New features as they are released
- Updates for improvements and security
- Premium support
- 10Web dashboard
Downgrading your plugin subscription
Depending on your plugin subscription, downgrading can help customize your subscription to meet your specific needs. Please reach out to our customer care team for assistance with downgrading. Our experts can help you find the right plugins and plan for your budget.
Potential charges to be aware of
To prevent automatic renewal charges, please consider canceling your subscription a few days before your subscription’s scheduled renewal date. Automatic credit card payments typically process at 12:00 UTC +0. PayPal payments usually process between 10:00 and 14:00 UTC +0. Depending on your payment method and its processing, waiting until your subscription’s last day to cancel may be too late to prevent an automatic renewal charge.