A website generated with 10Web's AI tools is built to run on 10Web's hosting and will not work correctly if you move it to another host.
Why it's tied to 10Web hosting
These websites rely on 10Web-specific infrastructure: a custom theme and plugins that power the editor itself along with built-in features like forms, bookings, SEO and user management, plus automated optimizations that only run inside 10Web's environment. Copying the files to a generic host breaks these dependencies, so parts of the site malfunction or the page content doesn't display at all.
If you need to move the website
You can keep the website on 10Web and move it to a different 10Web account — see How To Transfer a Website From One 10Web Account to Another. There is currently no supported way to export an AI-generated website to run on another hosting provider. If you know in advance that a site needs to live outside 10Web, build it with a standard WordPress theme and page builder instead of the AI Builder.
Still not sure which builder your website uses, or want to talk through your options? Contact 10Web Customer Care via live chat or support@10web.io.