Skip to content
Build for free

Domain Management

Pointing Your 10Web-Purchased Domain to Another Host

After purchasing a domain through 10Web, you might decide to host your website with a third-party provider. To do this, you can point your domain using either Nameserver (NS) or A/CNAME records. This guide covers both methods.

Note:

If you don't have a domain name yet, see Domain Pricing and Renewal Models to purchase one.

Step 1: Open your domain's DNS or Nameservers settings

  1. Log in to your 10Web dashboard.
  2. In the left sidebar, click Domains portfolio.
  3. The page opens on the Get a new domain tab by default — click the Domains portfolio tab to see the domains you've purchased.
  4. Click your domain's name to open its Overview tab.
  5. Select the DNS tab to point with A/CNAME records, or the Nameservers tab to point with nameservers.

Note:

It can take up to 24 hours for new records to propagate. You can use DNS Checker to check the status.

Step 2: Point the domain

There are two ways to point your domain: Nameservers or A/CNAME records.

Nameservers are the servers where all DNS records are managed. To manage your DNS records in the 10Web dashboard, your domain needs to stay on 10Web's nameservers; switching to custom nameservers hands that management to the new host.

A record links a domain name (e.g. example.com) to an IPv4 address, and works only while the domain is still using 10Web's default nameservers.

Option 1: Point with custom nameservers

  1. On the domain's Nameservers tab, click Edit.
  2. Choose Custom nameservers.
  3. Enter the nameservers provided by your new host. Two fields are shown by default — click + Add nameserver if you need more.
  4. Click Save.

Important:

Once you switch to custom nameservers, 10Web can no longer manage or update DNS records for you. Add or edit records from your new host's DNS management interface instead.

Option 2: Point with A and CNAME records

If you want to keep using 10Web's nameservers, you can still point the domain to third-party hosting by adding an A record (and, optionally, a CNAME record for the www version) on the domain's DNS tab.

Add an A record

  1. Click Add DNS Record > Add New.
  2. Select A as the record type.
  3. Leave Hostname empty to apply the record to your root domain.
  4. In IPv4 Address, enter your new host's server IP.
  5. Leave TTL at its default unless your host asks for a specific value.
  6. Click Add Record.

Add a CNAME record for www

  1. Click Add DNS Record > Add New.
  2. Select CNAME as the record type.
  3. In Hostname, enter www.
  4. In Server, enter your root domain (e.g. domain.com).
  5. Leave TTL at its default unless your host asks for a specific value.
  6. Click Add Record.

Important:

A and CNAME records only point your domain while it's still on 10Web's default nameservers.

Note:

If the domain is pointed correctly but your website doesn't load as expected, contact your new hosting provider for further help with their server setup.