In the Order section, you'll find key details organized into columns such as Date, Customer, Price, Transaction ID, Payment Status, and Order Status, offering a clear and comprehensive snapshot of your orders. These updates are aimed at enhancing your user experience by providing increased transparency and control over your transactions.
- Date: This column records the date the order was placed.
- Customer: This section identifies the customer who placed the order.
- Price: This column displays the total payment made for the order, including the cost of items and any additional charges such as shipping and taxes.
- Transaction ID: This section tracks the payment transaction linked to the order, which is essential for resolving payment disputes and efficiently verifying transaction details.
- Payment Status: This column shows the current payment status, with possible values including Paid, Pending, Failed, On Hold, Canceled, Refunded, and Partially Refunded.
- Order Status: This column indicates the order's current stage in the fulfillment process, aiding both customers and businesses in monitoring the order’s progress from placement to delivery. You can easily change the status manually for each order.
Missed transaction ID
If a transaction ID is missing for some orders, there could be several reasons behind this:
- Payment Processing: The transaction ID may not be generated until the payment is fully processed. If the payment is still pending or if there were issues in processing the payment, the transaction ID might not appear until these issues are resolved.
- Order Type: The orders that do not go through a 10Web Payment method, but are processed using other payment methods, wouldn't have a transaction ID mentioned on 10Web Dashboard.
- Refunds or Cancellations: If an order was canceled or refunded before the payment was processed, there may not be a transaction ID associated with it.
Managing an individual order
To manage an order, simply click on the order itself. This action will take you to a detailed order management page. On this page, you'll find essential information such as the username, order date, orders quantity, transaction ID, order status, and a payment summary that includes the subtotal, discounts applied, shipping costs, and the total amount. Below this information, there is a list of products included in the order.
If you need to issue a refund for an order, look for the Full Refund button located in the top right corner of the page. Clicking this button will open a window, where you can proceed with processing the refund.