When you point a domain to your website, you may encounter Sorry, you are not allowed to access this page error while trying to open the WordPress dashboard. This issue is usually caused by your browser caching the previous domain name. This article walks you through simple troubleshooting steps to resolve the issue.
Follow the steps outlined below to fix the issue:
- Log out of your 10Web Dashboard.
- On your browser toolbar, click More > Delete Browsing Data.
- In the Delete browsing data box, use the dropdown to choose the Time range.
- Click the checkboxes for Cookies and other site data and Cached images and files.
- Click Delete data.
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Log back into your 10Web Dashboard.
Important:
The steps for clearing browser cache are outlined for Google Chrome. If you're using a different browser, look for a similar option to clear the cache.
If the issue persists after clearing your browser cache, please reach out to our Customer Care team for further assistance.