Connecting your website to the 10Web dashboard takes only one click once you have installed and activated the 10Web Manager. If all of your config files are set to default, this process is quick. However, for some reason you may have changed your configuration or you may not have the needed permission rights. In these cases, here is what we suggest.
Permission Rights
If your configuration is at default, your file upload will be direct. However, if during the connection process of a site with default configuration, you receive an error message, then it means that the 10Web Manager does not have permission to create files in your system.
You will need to:
- Contact your hosting provider or system administrator
- Ask them to check that the permissions are set correctly (All directories should be 755 or 750. All files should be 644 or 640.)
- Ask them to set the correct permissions for files and folders in the wp-content directory
- Connect website to the 10Web dashboard
If the FS_METHOD Has Incorrect Credentials
If for any reason you have changed the default configuration of WP and set the FS_METHOD to SSH or FTP, you should also make sure that the correct credentials are set. If your credentials are not set correctly, you will receive an error when connecting your website to the 10Web Dashboard.
You will need to:
- Access your wp-config.php
- Change the file credentials accordingly