Websites are deleted after their hosting plan expires. However, backups may remain available for a limited time, allowing our Customer Care team to restore the website or provide a backup file.
Backup availability depends on the subscription plan:
- Free 3-day trial: Websites are deleted when the trial expires. We may retain backups for up to 3 months after deletion, which could allow us to restore the website or provide a downloadable backup file.
- Paid plans: Websites are deleted one month after the hosting plan expires. We may retain backups for up to 6 months after deletion and may be able to restore the website or provide a downloadable backup file.
Important:
Backup retention and website restoration are not guaranteed. If you need to recover an expired website, contact our Customer Care team to check whether a backup is still available. Website restoration may require renewing your subscription.
Note:
We do not keep backups if a user deletes the website from the dashboard, as we are not authorized to keep website files after the user deletes them. Thus, make sure to make and download a backup of the site you’re about to delete from the dashboard.