If you've forgotten your 10Web account password or never set one up (for example, if you signed up with Google), don't worry. You can easily reset your password from the login screen or via your 10Web dashboard. This article provides detailed instructions on how to troubleshoot issues if you're not receiving the password reset email.
If you did not receive the password reset email
Please, follow the instructions below in case you did not receive the password reset email:
Step 1: Check the email associated with your 10Web account
Ensure you're checking the correct email inbox. Password reset emails and other account-related notifications are sent to the email address linked to your 10Web account. If you're unsure which email you used, check if you have ever gotten any emails from 10Web under that account. If none are found, you may need to check other email addresses.
If you have access to your 10Web Dashboard, you can find your account email address here.
Step 2: Check your spam or junk folders
Sometimes password reset emails might be incorrectly marked as spam by your email provider. Look in your spam or junk folder. If you find the email there, move it to your inbox and mark it as important to ensure future messages from 10Web are delivered correctly.
Step 3: Reset your password again
If you've checked the correct email and your spam folder but still haven't received the password reset email, attempt to reset your password again.
Step 4: Contact customer support
If all else fails and you’re still not receiving the reset email, reach out to 10Web’s customer support for assistance using live chat available 24/7.
If you do not have access to the email associated with your 10Web account
To reset your 10Web password, you need access to the email linked to your account. If you’ve lost access to this email, try recovering it through your email service provider.
If recovery isn’t possible, contact 10Web customer support with an account recovery request.