We highly value your continued business as a 10Web customer and would love for you to stay. We are committed to addressing any challenges or concerns you may encounter. Your feedback is invaluable to us as we strive to enhance our platform and provide exceptional customer experiences.
Our dedicated customer care team is available 24/7 to assist you in resolving any issues you may face. Please don't hesitate to contact us so that we can help you maximize the benefits of our platform.
Note:
Only Workspace owners can request to cancel, downgrade, or change a subscription plan.
Canceling your plan
Upon canceling your plan, the scheduled subscription payments will cease, but you will retain access to the platform until the end of the current billing period. Once the billing period concludes, your plan will expire, and you will no longer be able to access your account. To initiate the cancellation of your plan, please visit the Subscription plan page.
Important:
Upon the expiration of your plan, please remember that all websites and data will be permanently deleted. Protect your data by backing it up and downloading the .zip backup file to retain a secure copy.
Downgrading your plan
You can downgrade your plan to a lower plan at any time. If you have already been charged for your plan, we’ll extend your plan accordingly.
Quick tip:
Please reach out to customer care for help with downgrading your plan.
Changing your payment schedule
You can also switch to an annual or monthly payment schedule to take advantage of yearly savings or spread out costs over the year with monthly payments.
Quick tip:
Please reach out to customer care for help with changing your plan’s payment schedule.
Potential charges to be aware of
Please consider canceling a few days before your plan’s scheduled renewal date. Automatic credit card payments are processed every day at 12:00 UTC. PayPal payments typically process between 10:00 and 14:00 UTC. Because of the potential differences between time zones, waiting until your plan’s last day to cancel may be too late to prevent an automatic renewal charge.
Important:
The time zone must be set correctly for cancellations or changes to your plan to reflect the account holder’s time zone accurately. Set the account’s time zone in your account settings under personal information.
You are responsible for any overage charges or additional fees such as extra storage or support for more visitors during high-traffic periods.