Changing your website’s web address (URL) is a common task when rebranding or moving to a new domain. However, incorrect URL changes can lead to various issues, including a "Website not found" error, which may prevent you from accessing your WordPress dashboard. This article will guide you through troubleshooting and resolving such issues effectively.
Important:
Avoid changing the domain from the WordPress Dashboard for 10Web-hosted sites. Please use 10Web Dashboard to point the domain instead.
When you update your web address in the WordPress dashboard, several problems can arise:
- "Website Not Found" Error
- Loss of Access to Dashboard
- Broken Links and Redirects
Fixing the issue after the domain has already been changed
If you’re unable to access your WordPress dashboard after changing your website’s URL, you need to make adjustments directly in your database.
- Connect to your website database from the Hosting Services → Credentials section of your 10Web Dashboard. Here is how.
- In the database manager, find and select the live_database associated with your site.
- In phpMyAdmin, double-click the wp-options table to open it.
- Find the siteurl and home entries within the wp-options table, and click Edit next to each one. Your website link should follow this format: https://yourdomain.com.
- Enter the correct WordPress site URL in the option_value field for both entries, then click Go to save your changes.
- Clear your website cache from 10Web Dashboard > Hosting Services > Tools section. Here are more details.
- Reload your website to make sure it's functioning as expected.