DNS Record Types and How to Add Them in 10Web Dashboard

Before you begin, please, check this article to locate the DNS Management section on your 10Web Dashboard.

NS record or nameservers

Nameservers are the servers where all DNS records are stored. In order to have a site live, you will need to have properly configured your nameservers. Nameservers are provided by domain name registrars or hosting providers. Websites hosted at 10Web are given four nameservers. This is a security measure in case there are malfunctions on one server, the call can be redirected to another server and properly fetch your site. 

Adding custom nameservers

If you have bought your domain name from 10Web and you do not want to use 10Web Nameservers, please, follow the steps below:

1. In the 10Web Dashboard go to My products > Domains. You will be automatically redirected to the Domains portfolio.
2. Click on your domain name. You will be redirected to the Overview section.
3. Select the Nameservers tab to point with nameservers.
4. Click on the Edit button.
5. Choose Custom Nameserver.
6. Enter the nameservers provided by your host. Typically, you will get 2 fields to add your custom nameservers, if you need more, click on + Add nameserver button.
7. Save your changes.

A or address record (IPv4)

An A record is used to match a domain name (e.g. 10Web.io) to an IPv4 address in order to retrieve it. It makes the internet human-friendly by allowing us to enter the name of the website instead of remembering numbers.  

Adding A or AAAA records

To add the DNS record:

1. Log into your 10Web account
2. Click on the website where you want to add the record
3. Click on Domains
4. For the domain you would like to add the record to, click on Manage DNS 
5. Under the dropdown Type choose A
6. In the field for Hostname: If configuring an A record for the root domain, leave this field blank, otherwise fill in the subdomain
7. For TTL we recommend you set this to 1 hour
8. For IPv4 Address: Enter the IPv4 number in the designated field
9. Click Add Record

AAAA address records (IPv6)

An AAAA record is also an address record and has the exact same functionality as an A record, however, it is used for domains that have IPv6 addresses. 

Adding AAAA record

1. Log into your 10Web account
2. Click on the website where you want to add the record
3. Click on Domains
4. For the domain you would like to add the record to, click on Manage DNS 
5. Under the dropdown Type choose AAAA
   In the field for Hostname: If configuring an AAAA record for the root domain, leave this field blank, otherwise fill in the subdomain
6. For TTL we recommend you set this to 1 hour
7. For IPv6 Address: Enter the IPv6 number in the designated field
8. Click Add Record

CNAME record (canonical name)  

Use CNAME records to point subdomains to your domain. Here is how to add CNAME records. 

TXT record (text record)

TXT records are used for various authentication methods. They are mainly used to verify the ownership of a domain and prevent spam by determining if the email was sent from a trusted source. You can have multiple TXT records. 

Adding a TXT record

To add the DNS record:

1. Log into your 10Web account
2. Click on the website where you want to add the record
3. Click on Domains
4. For the domain you would like to add the record to, click on Manage DNS 
5. For DNS Type choose TXT.
6.  If configuring a TXT record for the root domain, leave hostname field blank, otherwise fill in the subdomain. 
7. Set the TTL. We recommend you set it to 1 hour.
8.  Enter the TXT record in the designated field. 
9. Click Add Record  

MX records (mail exchanger) 

MX records are used to point your domain to email servers using the standard email protocol SMTP.  Email service providers give you a few servers in case that one or two of the servers should fail. These servers have a priority number set in front of them. They indicate the primary and backup mail servers. 

Adding MX records

To add the record:

1. Log into your 10Web account
2. Click on the website where you want to add the record
3. Click on Domains
4. For the domain you would like to add the record to, click on Manage DNS 
5. For DNS Type choose MX
6. In the field of the Hostname: If configuring an MX record for the root domain, leave this field blank, otherwise fill in the subdomain. 
7. Set the TTL: We recommend you set it to 1 hour
8. Set the Priority level of mail server (higher numbers have lower priority)
9. Fill in the Mail server values
10. Click the plus icon to add the next mail server and it’s priority
11. Continue until you have added all the servers then click Add Record to save.

The record will instantly appear in the list of your DNS records. 

PTR record (pointer to a canonical name)

PTR records are used to track an IP address to its domain or reverse DNS lookup. They are used to troubleshoot email delivery and for anti-spam. 

Adding a PTR record

To add the record:

1. Log into your 10Web account
2. Click on the website where you want to add the record
3. Click on Domains
4. For the domain you would like to add the record to, click on Manage DNS 
5. For DNS Type choose PTR
6. In the field of the Hostname, enter the IP address you want to track
7. Set the TTL: We recommend you set it to 1 hour
8. In the Server field, enter the domain name that is linked to the IP address you have entered above.
9. Click Add Record to save. 

 The record will instantly appear in the list of your DNS records. 

SRV record (generalized service location)

Used for services such as VoIP and SIP. SRV records specify the ports within the DNS that serve as virtual starting and ending points of different network traffic.

Adding an SRV record

To add the record:

1. Log into your 10Web account
2. Click on the website where you want to add the record
3. Click on Domains
4. For the domain you would like to add the record to, click on Manage DNS 
5. For DNS Type choose SRV
6. In the first Hostname field, add the service and then protocol values using this format: _service._protocol.
7. Set the TTL. We recommend you set it to 1 hour. 
8. In the Priority field, set the level of the server priority.
9. In the Weight field, set the level of priority over servers that have the same level of Priority. 
10. In the Port field, fill in the port number. 
11. In the Server Hostname field, set the target value. 
12. Click Add Record to save.