If your domain email stopped working after pointing your domain to 10Web using nameservers, the issue is related to DNS settings. This is a common issue when transitioning your DNS management to a new platform. This article will help you identify and fix the problem so your email can start working again.
Note:
You can point your domain with A record instead of nameservers to prevent the need to reconfigure the domain email.
How to fix email issues after pointing with nameservers
When you point your domain by changing nameservers, your old DNS records for the email should be added to the new DNS zone, so unless they’re manually re-added, your email will be disrupted.
- Get the required DNS records from your email provider. You can find their recommended DNS settings on their dashboard or by contacting their support.
The following records will be provided:
- MX Records: These tell the internet where to deliver your emails.
- TXT Records: These records help with email deliverability and security.
- SPF, DKIM, and DMARC records: If your provider uses them (they help with email deliverability).
- CNAME or TXT verification records: If required by your provider.
- Add the records in the Manage DNS section of 10Web Dashboard. Here is how.
- Wait for DNS to update
DNS changes can take time to spread across the internet. Sometimes it takes just a few minutes, but it can take up to 24–48 hours. You can check if your MX records have updated using tools like:
Once your DNS records are set correctly, your emails should start working again without issues.