How to Fix an ERR_TOO_MANY_REDIRECTS Error

This error occurs when the browser fails to connect the initial page to the destination page during a redirect due to misconfigured redirects on your website or incorrect settings with third-party services. The ERR_TOO_MANY_REDIRECTS error indicates that something is causing excessive redirects, resulting in your website being caught in an infinite redirection loop. 

The error message varies depending on the browser you are using:

Google Chrome

This page isn’t working
domain.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS 

Mozilla Firefox

The page isn't redirecting properly
An error occurred during a connection to example.com.

• This problem can sometimes be caused by disabling or refusing to accept cookies.

Microsoft Edge

This page isn’t working right now 
Domain.com redirected you too many times.
ERR_TOO_MANY_REDIRECTS 

Safari

Safari Can’t Open the Page
Too many redirects occurred trying to open “domain.com.” This might occur if you open a page that is redirected to open another page which is then redirected to open the original page.

Fixing the ERR_TOO_MANY_REDIRECTS error

Step 1: Clear browser data

Corrupted cookies and an outdated cache in your browser can sometimes cause the ERR_TOO_MANY_REDIRECTS error. Before making any changes to your WordPress site, it's important to determine whether your browser is the source of the problem by clearing its data history.

To clear browser data in Chrome, follow these steps:

1. Open Chrome on your computer.
2. Click on the three dots at the top right corner, then select Delete browsing data.
3. Choose a time range, like Last hour or All time.
4. Select Cookies and other site data and Cached images and files.
5. Click Delete data.

Please note that the steps to clear cache and cookies in other browsers, such as Safari, are generally similar, though the specific menus and options may vary slightly.

Step 2: Ensure you have the right WordPress URL in settings

Case 1: If you have access to WordPress dashboard

You can modify the URL settings directly through WordPress Dashboard. Follow these steps: 

1. Navigate to Settings → General from your WordPress admin dashboard.
2. Check the WordPress Address (URL) and Site Address (URL) fields in the settings.
3. Make sure both URLs are set correctly, and don't forget to save any changes you apply.

Case 2: If you don’t have access to WordPress dashboard

Update the WordPress URLs directly in the MySQL database using phpMyAdmin. Here’s how:

1. Connect to your website database from the Hosting Services → Credentials section of your 10Web Dashboard. Here is how. 
2. In the database manager, find and select the live_database associated with your site.
3. Find the siteurl and home entries within the wp-options table, and click Edit next to each one. Your website link should follow this format: https://yourdomain.com.
4. Enter the correct WordPress site URL in the option_value field for both entries, then click Go to save your changes.

Step 3: Clear website cache

1. On your 10Web Dashboard, click Manage on the site you are facing issues with.
2. Head to Hosting Services > Tools.
3. Click Clear Cache. 

You can find more details about managing your website cache here. 

Step 4: Check for redirect misconfigurations

The ERR_TOO_MANY_REDIRECTS error often occurs due to a misconfiguration in redirect settings. This issue can arise from incorrect redirect rules you’ve set up or from plugin-generated redirects, particularly if the plugins are misconfigured.

To troubleshoot and resolve these redirect problems, it is important to  identify the origin of the redirect loop by tracing the redirect path for which you can use the Redirect Checker tool.

In case you have a redirection setup on 10Web Dashboard, please, check this guide for the right configuration. Otherwise, please, go ahead to Step 5. 

Step 5: Check for WordPress plugin and theme conflicts

To check if a specific plugin or theme is causing the problem, you can temporarily deactivate them.

Case 1: If you have access to WordPress dashboard

1. Head to the Plugins section of your WordPress Dashboard. 
2. Choose all your plugins using the checkmark. 
3. Choose Deactivate from the dropdown menu of Bulk Actions. 
4. Click Apply. 
5. If the issue is solved, enable your plugins back one by one to find the exact plugin causing the issue.

Case 2: If you don’t have access to WordPress dashboard

1. Use SFTP to connect to your website files 
2. Double click on the web > wp-live folder to locate the plugins folder.
3. Right-click on the folder and rename it. 
4. Try to access your website. If the error is resolved, it indicates that one or more of your active plugins are either corrupted or outdated. 
5. Rename the folder back to plugins and troubleshoot each plugin individually by checking their folders.

Step 6: Check your SSL certificate

An active and valid SSL certificate is essential for HTTPS redirects. Ensure that your SSL certificate is properly installed and verified. For more information, please, kindly check this guide.

Step 7: Check Cloudflare setup

Case 1: If you are using Cloudflare nameservers

1. Log in to your Cloudflare dashboard and select your website.
2. Navigate to the Overview tab.
3. In the Advanced Actions section, select Pause Cloudflare on Site. This will temporarily disable Cloudflare’s features, allowing you to check if the issue persists without its influence.

Case 2: If you are using 10Web Cloudflare Enterprise CDN

Incorrect DNS settings can also cause ERR_TOO_MANY_REDIRECTS errors, particularly when dealing with the www and non-www versions of your site. Make sure your DNS records are correctly configured to point to your server, avoiding any unintended redirects. For more details, please, check this guide. 

Conclusion

Implementing these solutions will help you resolve and prevent the ERR_TOO_MANY_REDIRECTS error. If you have any questions or need further assistance, please don't hesitate to reach out to our support team via live chat.