Check That Your Domain Was Properly Pointed
- Go to a DNS Checker
- Enter your domain name
- Check the A record
The IPv4 address in the search results should match your website IPv4 address in your 10Web dashboard > Credentials.
If IPv4 matches and your website is still not live, you will need to clear the DNS cache.
Flushing DNS Cache
To clear or flush DNS cache in Windows:
- Open the Command Prompt tool
- Enter the command ipconfig /flushdns
- Click Enter
To clear or flush DNS cache in Mac:
- Open the Terminal app in Utilities
- Enter the command sudo killall -HUP mDNSResponder
- Enter your Mac OS password
To clear or flush DNS cache of the Chrome browser:
- In your browser, enter the chrome://net-internals/#dns address
- Click on Clear DNS Cache
Your Domain is Properly Pointed But it Redirects to .10web.site
Check that you have made your domain Primary. Go to:
- Your 10Web dashboard
- Click on the website you want to manage
- Click on Domains
If your domain is not under Primary Domain, find it under Additional Domains and click on Make Primary then check your IPv4 again using the above DNS checker.
Wait for 48 hours for the domain to resolve.
Your IPv4 Does Not Match After 48 Hours
- Check that you have added your A record correctly
- Check that you have properly replaced the default nameservers at your domain registrar with 10Web’s nameservers.
If you are using Cloudflare, then most probably there is an issue with the Cloudflare proxy. To check:
- Open your website in a browser
- Right click and select Inspect
- Click on Network
- Click on Doc
- Refresh the page and click on the Domain Name
If on the Headers tab your server is Cloudflare, you are using Cloudflare proxy.
Turning off the Cloudflare proxy should solve the issue.
ERR_TOO_MANY_REDIRECTS When Using Cloudflare
To fix this issue:
- Go to the SSL/TSL section in Cloudflare
- Change SSL from Flexible to Full